All Wedding orders are subject to our Terms and Conditions. These Terms and Conditions do not affect your statutory rights as a consumer.
Upon booking with Booker Flowers and Gifts, you are agreeing to the value of your quote and the Terms and Conditions herewith.
A non-refundable £50 'booking fee' is required at the time of booking, which is taken off your final balance - which is due 1 month before the Wedding. This booking fee is not refundable, if for any reason you need to cancel your order. This fee includes the cost of your consultation, time spent providing a quotation, replying to emails and general admin in relation to your wedding flowers.
This booking fee also secures your wedding date. In the event of peak season, if we become fully booked we could potentially turn away prospective weddings to accommodate our bookings and therefore we require a booking fee to cover this.
Although this £50 booking fee is not refundable, it can be transferred to another date, in the event your Wedding date is changed for any reason.
Full payment is due 1 month before the Wedding Date. If it is not possible to collect payment promptly at this time a delay to the start of manufacture may occur. If the Buyer fails to make payment as required the Seller may suspend delivery of the Products or any further Products ordered until payment is made in full.
Quotations under £250 are available for collection only from Booker Flowers and Gifts, 7 Booker Avenue, Liverpool, L18 4QY on a date mutually agreed.
Quotations over £250 include free delivery to one agreed Liverpool location specified in the original quotation.
Quotations over £500 include full free delivery and set up in two agreed Liverpool locations.
Any extra deliveries needed will be subject to an extra delivery fee.. We reserve the right to make a charge if there is a significant change to the agreed distance.
It is the responsibility of the individual in receipt of this quote to ensure that all products hired from us are returned in the same condition as when they were delivered. Damage includes but is not limited to breakages, cracks, stains or burns. The client will be responsible for covering the cost of any repairs or replacements.
Hired items will not be collected by us unless otherwise agreed for which there will be a collection charge. The flowers arrangements are yours to keep and will not be collected by us unless you have asked for us to collect because you do not want them or you want us to repurpose them.
Payment can be made by credit/debit card, paypal, bank transfer or cash.
Any increase in order will be subject to the same terms and conditions.
The prices given in any quotation are subject to change should you wish to change the style, floral materials or scale of any designs.
Your flowers and sundries are pre-ordered up to one month before your wedding day, as such you have up until one month prior to the wedding to make any changes required known. Changes that are required after this may be subjected to additional fees and may not be possible depending on the scale of change.
Due to the living nature of fresh flowers and foliage, there may be occasions where particular varieties are not available or readily sourced. We will always try our absolute best to obtain the desired products, sometimes it is just not possible to source particular varieties. All fresh flowers and foliage are subject to availability and high-quality assessment before being used within your wedding flowers. If a particular flower is unavailable, we reserve the right to use similar flowers of the same quality and value.
When your order is finalised quantity and description of the Wedding order shall be as set out in the order confirmation, which is sent via email, where you have supplied inspiration pictures it will be noted that we have the pictures.
It is the responsibility of the individual in receipt of the quote to check all details of the order thoroughly including quantities, description of products, style and colour, address for delivery, time and date, etc. If anything is incorrect in the quote, please contact Gemma@bookerflowers.co.uk immediately to make us aware of this.
Any photographs attached to emails, are for information purposes only and may not exactly match the product itself.
Please be aware that products may have variants of colour and we therefore cannot guarantee exact colour matches. Colour variation can also occur due to the different properties of computer display equipment being used to view the attached photographs.
We reserve the right to photograph and reproduce pictures of our work for marketing purposes and on social media. If you do not want us to use your pictures, please let us know at time of booking.
Amendments to your Wedding Flowers can ONLY be made up to 1 month before the date of your Wedding. All amendments should be made in writing and sent to Gemma@bookerflowers.co.uk
Cancellations must be given in writing to Gemma@bookerflowers.co.uk or made over the phone on 0151 724 4850 as soon as practically possible. If you have paid the £50 'Booking Fee' unfortunately this is not refundable.
Changes to the agreed order can be made up until one month before the wedding date but these changes will not result in a reduction of cost (if a cost has already been agreed). As such we will; add flowers into your wedding; give you credit towards prop hire; or make an alternative arrangement.
We reserve the right to make an admin charge of £50 for complete redesign and a £50 charge for each further face to face consultation. There are no charges for additional emails or telephone consultations.
Cancellation Insurance: We strongly recommend that you seek wedding cancellation insurance from a reputable provider in order to cover any loss of deposit or incurred cancellation fees.
If for any reason you are not satisfied with the level of service or quality of your Wedding flowers, please contact us by telephone on 0151 724 4850 or email Gemma@bookerflowers.co.uk
In the event of any complaint please contact us ASAP and we will do all we can to put the situation right.
This Contract shall be governed by the law of England and Wales and any dispute, question or remedy howsoever arising determined exclusively by the Courts of England and Wales.
Paying your Booking Fee is deemed acceptance of these Terms and Conditions.